Troubleshooting
The kiosk says it’s not accepting sign-ups
Section titled “The kiosk says it’s not accepting sign-ups”Your shop isn’t live yet. Open Settings and make sure your required details (from name, from email, mailing address) are saved. The shop goes live once they are.
A subscriber didn’t get their confirmation email
Section titled “A subscriber didn’t get their confirmation email”- Ask them to check their spam/junk folder.
- Confirm the address was typed correctly at the kiosk.
- They stay Pending until they confirm — they can sign up again to get a fresh link.
I can’t send a campaign
Section titled “I can’t send a campaign”- Sending requires a paid plan. Check Billing — Free shops can capture but not send.
- If your plan is past due, sending pauses until your payment is fixed.
- You may have hit your monthly email allowance; it resets at the start of your billing period.
My emails are going to spam
Section titled “My emails are going to spam”- Make sure your from email and mailing address are real and consistent.
- On Pro, set up a custom sending domain to send from your own domain — see Branding & sender.
- Keep your list clean: double opt-in and automatic suppression already help a lot.
Still stuck?
Section titled “Still stuck?”Reply to any SubsTab email or reach out to support — we’re happy to help.